Our business hours are from 9am - 5pm Monday - Friday (excluding Public Holidays).
Order processing and production times may take up to 3-6 business days.
Once processed, all orders are usually dispatched within 12-24 hours, Monday-Friday and are sent via Fastway Couriers and Australia Post.
If you need your order urgently, please email us and we will do our best to meet your time frame.
We currently ship within Australia with a flat rate of $12.95 and New Zealand with a flat rate of $18.95.
These shipping rates and time frames apply to online orders - this differs for wedding favours, stationery and other bulk orders.
To track the progress of your order, please advise us and we will send you your consignment number once your order has been shipped.
If you have any questions about your shipped order please call us on 03 9016 3013 Monday to Friday 9am - 5pm AEST or email email@example.com and one of our team will assist you with your enquiry.
Products purchased on our website can only be delivered within Australia and to New Zealand.
If you are based overseas, we are happy to assist you. Simply call our Customer Service team on +613 9016 3013 from Monday to Friday 9am - 5pm AEST or email us on firstname.lastname@example.org and we will calculate your shipping costs when you place your order.
*Please note: The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the Australia, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.